Privacy Policy for Iron & Ink Auto Guild
Iron & Ink Auto Guild ("we," "our," or "us") is dedicated to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and disclose information when you visit our site, use our services, or interact with us. Our services include premium car detailing, custom paintwork, restoration services, mechanical repairs, performance tuning, and vehicle maintenance.
Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information You Provide Directly: This includes information you submit when booking an appointment, inquiring about our services, requesting a quote, signing up for our newsletter, or contacting us directly. This data may include your name, email address, phone number, vehicle details (make, model, year, VIN), and any other information you choose to provide.
- Payment Information: When you make a booking or purchase services, we collect payment information. This is typically processed by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Technical Data and Usage Information: When you visit our online platform, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and dates/times of access. We use cookies and similar tracking technologies for this purpose.
- Repair and Service History: Information related to the services we provide for your vehicle, including details of repairs, maintenance performed, and project specifics for custom work or restoration.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including scheduling appointments, performing detailing, repairs, and other automotive services.
- To process transactions and send you related information, including confirmations and invoices.
- To communicate with you, respond to your inquiries, provide customer support, and send service-related notifications.
- To improve and personalize your experience on our site, understand how you use our services, and develop new features and offerings.
- For marketing purposes, such as sending you promotional messages about our services, special offers, and updates, should you opt-in to receive them.
- To compile and display a portfolio of completed work, often featuring images of vehicles before and after our services, with due consideration for customer privacy (e.g., blurring license plates).
- To comply with legal obligations and protect our legitimate business interests, including preventing fraud and ensuring the security of our services.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, analytics, customer relationship management, and email delivery. These providers are obligated to protect your information and may only use it for the purposes for which it was provided.
- Legal Requirements: When compelled by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and store. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. We strive to protect your personal information, but we cannot warrant the security of any information you transmit to us.
Your Data Protection Rights
Depending on your location, you may have specific rights regarding your personal data. These rights may include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law.
Third-Party Websites
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Iron & Ink Auto Guild
York Mills Road, Toronto, Ontario, M2P 1C2, Canada